Tri-County Mennonite Homes

Director of Resident Services

CA-ON-Nithview Community (New Hamburg)
6 days ago(1/17/2018 10:30 PM)
# of Openings



Tri-County Mennonite Homes (TCMH) is a not-for-profit service agency, located in New Hamburg, Ontario, that has provided leadership in service to seniors and developmentally disabled individuals for over 40 years. TCMH is the corporate office that manages three divisions. Greenwood Court, in Stratford, and Nithview Community, in New Hamburg provide residential and health care support for seniors, while Aldaview Services provides support to adults with developmental disabilities.


Our Nithview Community division located in New Hamburg, ON is searching for dedicated person-centered Director of Resident Services, who wishes to work in an environment where residents and their families are provided personal support in “a Place to Call Home” by our dedicated staff.


  • Delegates responsibility to the operational team based on clearly defined lines of authority and communication; oversees management of the Retirement Home staff
  • Provides leadership and direction to ensure all aspects of Quality Improvement Program are carried out as scheduled. (Quality Management plan, quality indicators, monthly QI schedules, currency of policy & procedure manuals);
  • Achieve and maintain targeted occupancy numbers; minimize delays during apt turnovers
  • Reviews the competitive analysis and makes recommendations on annual rate increases and service enhancements or changes based on the trends in the community.
  • Demonstrates personal attributes and communication skills that foster teamwork and customer satisfaction at all times and monitors team members performance in relation to both.
  • Participates in the development of the annual operating budget; Provides input for development of annual capital budget and monitors ongoing capital expenditures
  • Reviews financial statements and takes action on variances to bring expenditures in line with budget
  • Makes adjustments to staffing levels in response to occupancy fluctuations and service enhancement as required.
  • Ensures adherence to all aspects of the Occupational Health & Safety Act and Fire Code
  • Responds promptly to concerns of residents and family members, mediating a satisfactory response to concerns and implements action plans to avoid reoccurrence of similar issues;
  • Remains current with ORCA standards and implements new processes as required.
  • Oversees all aspects of the Infection control program and education of team members;
  • Interviews prospective residents and conducts assessments to determine suitability for admission; Conducts home visits to determine level of independence
  • Manage site marketing (staffing, revenue, targets)


  • Must be a certified Administrator through Ontario Retirement Communities Association; or Long Term Care Administrator and 3 to 5 years experience in Long Term Care or Retirement
  • Community college graduate with medication certification is considered an asset
  • Must possess excellent supervisory and leadership abilities in the areas of human resources, finance, labour relations, marketing and department coordination;
  • Must possess good public relations and communication skills;
  • Must have a strong working knowledge of the Internet and MS Office, specifically Excel and Word;
  • Must demonstrate initiative, good judgment and foster a positive work atmosphere;
  • Effective verbal and written English communication skills required.
  • Ability to teach and educate families, volunteers and staff
  • Knowledge of Resident rights and Residents First Program
  • Flexibility in working hours to meet client, staff and facility needs
  • Weekend and evening hours are required as well as management on-call rotation
  • Computer literacy is essential
  • Valid driver’s license and vehicle is required


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